Return & Refund Policy

Effective Date: 16:06:2025

1. Eligibility for Returns and Refunds

Returns or refunds are only accepted if an incorrect item was dispatched by us (e.g., wrong size, colour, or product).

To qualify:

• The item must be unused, unworn, and in its original packaging
• Return requests must be made within 7 days of receiving the order
• You must provide proof of the error (e.g. photo evidence)

2. Non-Eligible Cases

We do not accept returns or offer refunds if:

• The correct item was delivered and no error was made
• The customer ordered the wrong size or product
• The item has been worn, used, or damaged after delivery

3. Return Process

If you receive the wrong item:

1. Contact us within 7 days at [Insert Contact Email or Phone]
2. Provide your order number and details/photos of the issue
3. Once verified, we will provide return instructions

4. Refund Terms

If a refund is issued:

• It will cover the cost of the product only
• Postage or delivery charges are non-refundable
• Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned item

5. Exchanges

Exchanges are offered only if an incorrect item was sent and will depend on stock availability.